Careers

Do you need variety and change to keep from getting bored? Do you agonize over details and making sure all your work is perfect? Do you enjoy solving problems? Are you a team player whose first question is “How can I help you?” Do you enjoy juggling multiple tasks?

Responsibilities:

• Address issues that have been escalated
• Perform remote troubleshooting
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Record notes regarding the issue and troubleshooting taken
• Create and maintain documentation
• Follow-up and update customer with status and information
• Identify and suggest possible improvements on procedures

System Requirements:

• 2+ year experience as a Helpdesk Technician (preferably an MSP)
• Good understanding of computer systems, servers, and networking
• Passionate (and patient) about problem solving and customer service.
• Diligent with note taking, following process, and documentation.
• Driven to learn more, stay positive, and grow; not only as a team member but in all of life.
• CompTia A+ and Net+ certifications are a plus!

Do you need variety and change to keep from getting bored? Do you agonize over details and making sure all your work is perfect? Do you enjoy solving problems? Are you a team player whose first question is “How can I help you?” Do you enjoy juggling multiple tasks?

Responsibilities:

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Record notes regarding the issue and troubleshooting taken
• Create and maintain documentation
• Follow-up and update customer status and information
• Identify and suggest possible improvements on procedures

System Requirements:

• Proven experience as a help desk technician or other customer support role
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and resolve basic technical issues
• Passionate (and patient) about problem solving and customer service.
• Diligent with note taking, following process, and documentation.
• Driven to learn more, stay positive, and grow; not only as a team member but in all of life.
• CompTia A+ and Net+ certifications are a plus!

Do you need variety and change to keep from getting bored? Do you agonize over details and making sure all your work is perfect? Do you enjoy solving problems? Are you a team player whose first question is “How can I help you?” Do you enjoy juggling multiple tasks?

Responsibilities:

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Record notes regarding the issue and troubleshooting taken
• Create and maintain documentation
• Follow-up and update customer status and information
• Identify and suggest possible improvements on procedures

System Requirements:

• Proven experience as a help desk technician or other customer support role
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and resolve basic technical issues
• Passionate (and patient) about problem solving and customer service.
• Diligent with note taking, following process, and documentation.
• Driven to learn more, stay positive, and grow; not only as a team member but in all of life.
• CompTia A+ and Net+ certifications are a plus!

Are you a highly driven natural sales person that loves to connect with others, learn their needs, and then come up with a plan to solve them? It’s not unusual to be in a current or past job that held you back from having a true impact on the business because of legacy processes or management around you that didn’t allow you to flex your natural talents and creativity. Join BizNet Technology and be a part of our growing company where you can truly make a big impact every day.

Description

We are looking for a Business Sales Developer & Producer to drive the business development strategy for BizNet Technology.  This person helps to develop strategic relationships with potential clients and partners. This person oversees business development initiatives to guide them from the opportunity lead phase to the contract phase.

Your role will be to identify a client’s business needs and work with both the client and BizNet.

What this role will entail:

• Run end-to-end pitch process, including assessing initial opportunities, collaborating with key internal stakeholders on pitch deliverables, interfacing with prospective clients, and creating written RFP responses.
• Build and maintain new business pipeline relationships with intermediaries and prospective clients
• Responsible for new sales
• Strong presentation, verbal and written skills as well as proven ability to develop well-written documents and presentations
• Participate in strategic development of new business

What we need from you (system requirements):

• Driven to succeed at work and in all of life, hard work required
• Proven track record to grow new business
• Success generating business with digital and offline tactics (cold calling, event networking etc.)
• Willingness to simultaneously tackle multiple projects and challenges
• Passion to rapidly build expertise on new businesses and industry verticals
• Excellent public speaking and presentation skills
• Deep understanding and awareness of aligning consumer goals and business goals

More about us and where we are going:

Our goal is to become the BEST IT provider across Miami, Broward, and Palm Beach Areas.  We protect our growing clients’ organizations from malicious cyber security threats and subpar nickel + dime IT support.  We have a fast-paced environment with ZERO micromanaging, we assess RESULTS.