FAQ

Managed IT services involve outsourcing the responsibility for maintaining, monitoring, and managing a company's IT infrastructure, systems, and services. This includes tasks like network management, security, data backup, and overall IT support. The goal is to ensure the smooth operation of IT resources, prevent issues, and swiftly address any problems that may arise.

Managed IT Services

• Proactive: Constant monitoring to detect and address potential issues before they become problems.
• Predictable Costs: Monthly flat-rate pricing, usually with a service level agreement (SLA).
• Preventive Maintenance: Regular updates, patches, and proactive measures to avoid downtime.

Break/Fix

• Reactive: Only called upon when an issue arises, often resulting in downtime.
• Variable Costs: Payment based on hourly rates for fixing issues as they occur.
• No Ongoing Maintenance: No regular updates or preventive measures unless a problem occurs.

Managed IT services are ideal for businesses of all sizes that want to ensure stable and secure IT operations, have predictable IT costs, focus on their core business without worrying about IT issues, benefit from proactive maintenance and rapid issue resolution, and enhance overall efficiency and productivity through optimized IT systems. They are suitable for businesses looking to streamline their IT operations and minimize downtime.

Managed IT services enhance cybersecurity by implementing proactive measures such as regular security audits, real-time threat monitoring, and the implementation of security patches. This helps prevent security breaches and ensures a robust defense against evolving cyber threats.

Yes, Managed IT Service providers typically offer customizable packages to meet the unique requirements of each business. You can tailor the services based on your specific IT needs, budget, and business goals.

Managed IT Services often leverage cloud computing to enhance flexibility, scalability, and accessibility. This can include cloud-based storage, applications, and infrastructure, allowing businesses to efficiently manage and access their IT resources.

Managed IT Services include regular data backup and recovery processes to ensure the safety and availability of critical business data. In the event of data loss or system failure, these services enable swift recovery and minimize potential data loss.